Work hard and play hard using automation tools

Digitise your processes

Starting with arguably the most obvious tool for time saving. Advanced workflow allows organisations to transform repetitive, time-consuming, paper-based tasks into editable and sophisticated digital processes. Modern tools allow users to create these digital processes using simple and highly visual drag-and-drop technology. This means that departments don’t have to wait on iT resource to automate or improve their operations. Digitising processes also facilitates more consistency in document generation, approval and storage, supporting improved compliancy.

Popular process to automate using advanced workflow are:

• Employee onboarding
• Help desk support
• Discount approvals
• Invoice management

Automate your customer service

With Grandview Research suggesting that the global chatbot market is expected to reach 1.25 billion USD by 2025, it is unsurprising to see chatbots included on our list of time-saving automation tools. Chatbots work to reduce the volume of inbound calls and emails that require human interactions by responding to simple and repetitive customer queries, with a seamless handover to human agents, when required. This offers customers a more consistent experience and allows organisations to re-focus their human capital, allowing team members to dedicate their time to high-priority and value-add tasks.

Reduce repetitive data re-keying

A common task that eats away at individual’s time is data rekeying. When processes are paper based or disparate, often it is someone’s job to collate this data within one system. This task can be eradicated easily with the use of mobile apps and forms. Mobile apps and forms allow workers to log detail rich information onsite or on the go, with no need to rekey later. Additionally, by facilitating the utilisation of apps and creation of forms remotely, processes are no longer stalled by individuals lack of presence in the office, opening up more flexibility in working styles.

Automate consistent documentation

An additional task that may be time consuming, and offers high risk of non-consistency, is document creation. By using automated document generation tools, organisations can ensure that any documentation created uses the same template and branding and contains any mandatory information. Not only does this save time that might have been used reformatting or recreating other documents, it also facilitates the creation of consistent, compliant, and brand appropriate documentation.

Sign documentation on-the-go

Finally, by keeping processes in motion, tasks can be achieved more efficiently, leaving less need for overtime to complete projects. E-signature is an important tool in achieving this forward motion within operations as it allows key figures to sign off or send back documentation from anywhere, on any device.

The implementation of automation tools allows organisations to improve their process efficiency, reducing the prevalence of overtime culture, and allowing individuals to value their time both at home and at work. Whether your tool of choice is advanced workflow, chatbots, or a combination of the two, automation allows you to make the most of your time – letting you work hard and play hard.

To find out more about automation tools and what might be the best fit for you, get in touch using the form below or call 0191 4770365 to speak to our expert team.