Arriva

Using the power of process and interaction to “do the right thing”.

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Striving to support the communities it serves

Two of Arriva’s core values are “Doing the right thing”, and “Thinking Beyond”, and it certainly lives up to both of those when implementing this solution for providing potentially crucial criminal evidence from its multitude of passenger services to relevant third-party agencies.

Arriva is a leading multinational public transport company headquartered in Sunderland, England. It operates bus, coach, train, tram, and waterbus services in 14 countries across Europe, delivering over 2 billion passenger journeys annually.

With many thousands of crimes being captured on CCTV on its passenger services every year, there is a constant stream of requests for sharing this potential evidence with relevant law enforcement agencies. The full end-to-end process for requesting, acquiring, redacting, securing, transporting, and sharing, what might ultimately be crucial criminal evidence, involved many manual steps and the copying of data onto physical media such as DVDs, for high-risk, expensive and time-delaying courier delivery. Given the risks involved in this process, Arriva were looking to build a full end-to-end CCTV handling solution which could use a remote service to log an incident, automatically request footage for download to secure servers and, most importantly, enable it to be shared in a timely way with critical third-parties such as solicitors, the relevant Police authorities or the Crown Prosecution Service. A challenge indeed.

Meeting the challenge

As both a Nintex Premier Partner and Box Partner, Synergi worked closely with Arriva to architect a solution that brought together the class-leading content management, collaboration, and process automation capabilities from both platforms.
The solution is powered by Nintex Workflow Cloud. The forms and workflow capabilities of Nintex ensure that the entire process including requests, actions, notifications, and critical system integrations are all orchestrated at the appropriate time, to streamline this digitised process. Synergi used the Box connectors and API actions in Nintex Workflow Cloud to achieve deep integration between Nintex, Box, and Arriva, providing a central online location for CCTV footage. This makes it easier to search and share valuable evidence without the need to travel to local authorities, manage physical media (such as DVDs or USBs) or risk physical transport of evidence.

Combining the power of Box and Nintex

Combining the power of Nintex Workflow Cloud and Box enables third parties to collaborate and interact on CCTV footage through managed state-driven processes, which enable analysis and iterations to happen in a fraction of the time previously possible. The solution no longer requires the physical copying of data onto physical media or the physical transportation of media to the relevant agencies which has eliminated the risk of both data breach and data loss. Perhaps more importantly, there is a wider benefit to society at large, with the new solution providing relevant information to those agencies who need it to investigate and detain the perpetrators of any incidents, thereby helping to make it safer for everyone.