Established in 1990, family firm Crosbys are the specialist supplier to the Bar and Catering industry. Excellent customer service and support underpins everything, and the ability for their sales teams to have information on customers, stock, lead times and orders at their fingertips is hugely important. Having outgrown their legacy system, they needed a solution with true cloud access.
Crosbys are nominated distributors for all major catering industry products, providing manufacturing expertise, customer commitment, and support, with a large warehouse, a showroom and a team of online and offline sales consultants. Having outgrown their legacy Pegasus system, and finding that an existing Sage 200 solution wasn't working for them either, a future proof solution with no expensive hardware to upgrade and real cloud connectivity to enable "always on, always accessible" working was needed.
Crosbys chose Microsoft's Business Central for its modern, cloud-based solution, its intuitive user experience, and enhanced capabilities to foster growth whilst connecting all departments and remote teams. Synergi was the natural choice as a partner to manage the migration across for Crosbys.
We worked closely with the project team to implement and deploy the new software. A new way of working and learning via the use of demo environments helped bring in the system and the deployment went live on time.
Crosbys now have a system that's infinitely easier to use, with the new members of their team instantly recognising how to use the system. Sales consultants and remote team members now feel fully connected with instant access to real-time stock and customer information. A platform Crosbys can build on as the business grows enabling them to remain up to date with their technology.
Joseph Tait, Microsoft Solutions Consultant
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